Unpaid orders may be cancelled by the buyer or the seller directly on the Platform. Paid orders cannot be cancelled online; please contact Customer Care. Delivery may be cancelled by a delivery partner's rejection, by payment failure, or when no delivery partner serves the destination; in such cases the order and its delivery status will be closed clearly and promptly.
Refund eligibility depends on the reason, the product category, the seller's terms and applicable law. Where a refund is approved, it is returned through the applicable payment method. Timing depends on the payment provider and banking system.
Report damaged, incorrect or missing items promptly at Customer Care with your order number and supporting information (such as photographs). Evidence may be requested and shared only for resolving the issue.
If a delivery payment was collected but delivery does not take place (for example, delivery was cancelled or the order could not be fulfilled), the delivery charge is refundable in the same manner as the product payment.
The ₹2 store opening fee is a one-time activation fee for Store Owner accounts. Once a store has been activated after verified payment, the fee is generally not refundable unless the store is removed by the Platform without cause.